Privacy policy

Last updated: 6 November 2026

Who we are

Mukhtar Networking is an IT networking, CCTV, web development and custom PC business in Mumbai, India, run by Faisal Mukhtar. We decide how the information described here is used, so we are responsible for it (the “data fiduciary” under Indian law and the “controller” under European and UK law). For anything about your information, contact Faisal Mukhtar at faisal@mukhtarnetworking.com, on +91 98205 74146, or at G4, Mastan Shopping Center, Resource Plaza, 21 Mirza Ghalib Road, Byculla West, Mumbai 400008, India.

What we collect

• What you send us. When you call, email or WhatsApp us, we receive the details you share: usually your name, phone number, email, site address and what your project needs.
• The “Let’s connect” form. When you press Send message, what you typed (your name, business, what you need, where you are, your message, and the email or phone number you give) goes over an encrypted connection to a small script on our web server, which emails it to our inbox at hello@mukhtarnetworking.com. The website keeps no copy. To stop spam, the server keeps a one-way scrambled form (hash) of your IP address and the times you sent messages, for one hour at most. If you choose Send on WhatsApp instead, your message opens in WhatsApp and reaches us only if you send it there.
• The country code on the phone field. The form picks your dialling code from your device’s time zone. When the time zone doesn’t settle it, and only once the form is close to the screen, your browser asks GeoJS (or, if that fails, Country.is) which country your IP address is in. That service sees your IP address with the request and sends back a two-letter country code. We never receive your IP address from this, and the code stays in your browser for that visit. We don’t make this request for visitors in Europe or India (judged by time zone), or for search engines and other bots. You can always change the code yourself.
• The estimator and quote builder. These run entirely in your browser and store nothing. If you choose to send your estimate or quote, it opens your own WhatsApp or email app with the message filled in, and we receive it only when you send it.
• During a project. To survey, design and set up your systems we may handle site layouts, network diagrams, device lists, and the passwords or access you give us for configuration.
• When you visit the website. Our hosting provider, Hostinger, keeps standard server logs (IP address, browser type, pages requested and time) for security and performance. Our typefaces are served from this website itself, so loading them sends nothing to Google or any other company.

Cookies and browser storage

The website sets no cookies and has no analytics, advertising pixels or social media trackers, which is why you don’t see a cookie banner. It uses your browser’s own storage for three small things that never leave your device and are never used to identify or track you:

• your light or dark theme, if you pick one (kept until you change it or clear your browser data);
• a note that you have already seen the opening animation on this visit;
• the country code for the phone field (this one and the note are deleted when you close the tab).

You can clear them at any time in your browser settings. The site works the same without them.

How we use it, and why we may

• To answer you and prepare a quote. You gave us the details for this, and we need them to reply (in Europe and the UK: steps you asked for before a contract).
• To deliver, configure, support and maintain your work, and to order hardware and register warranties (to perform our contract with you).
• To issue invoices and keep the accounting and tax records the law requires (a legal obligation).
• To keep the website and form safe and easy to use: server logs, the spam check and the country-code lookup (our legitimate interest, which you can object to).

We do not sell or rent your information, we do not use it for targeted advertising or profiling, and we will not send you marketing messages without your agreement.

Who we share it with

• Service providers that run things for us: Hostinger (website hosting and the server that sends form messages), Apple (iCloud Mail, which holds our mailbox), WhatsApp (if you message us there) and GeoJS or Country.is (the country-code lookup above). Each handles information under its own privacy policy.
• Hardware suppliers and manufacturers, only the details needed to fulfil orders and warranties.
• Banks and payment providers, to process payments.
• Professional advisers, such as our accountant, where needed.
• Government or law enforcement authorities, only when the law requires it.

Where your information goes

We are based in India. If you contact us from another country, your details come to us in India so that we can answer you, and our service providers may process them in other countries, such as the United States. Where the law requires it, we rely on the safeguards those providers offer.

Your CCTV footage and network data

We access your cameras, recordings or network data only with your permission and only as far as needed to install, configure or support them. We do not keep copies of your footage. At handover we give you the administrator credentials, and we recommend you change the passwords we used during setup.

How long we keep it

• Enquiries: up to two years if no work goes ahead, or sooner if you ask us to delete them.
• The form’s spam-check record: one hour at most.
• Server logs: for the limited period Hostinger keeps them.
• Project, invoice and tax records: as long as Indian accounting and tax laws require.

Security

The website is served only over an encrypted (HTTPS) connection. We protect the information we hold with reasonable technical and organisational measures, including strong passwords, limited access and encrypted devices. No method is completely secure, but we work to keep your information safe.

Your rights

• In India, under the Digital Personal Data Protection Act, 2023, you can ask for a summary of the personal information we hold about you, ask us to correct, complete, update or erase it, withdraw any consent you gave, nominate someone to act for you, and raise a grievance with us. If you are not satisfied with our answer, you may approach the Data Protection Board of India.
• In the European Union, the UK and similar places, you can ask to access, correct or erase your information, restrict or object to how we use it, and receive a copy to take elsewhere. You can also complain to your data protection authority (in the UK, the Information Commissioner’s Office).
• In the United States, including California, we do not sell or share personal information, or use it for targeted advertising or profiling. You can ask what we hold about you and ask us to correct or delete it.
• In the United Arab Emirates and elsewhere, you have the rights your local law gives you, and we will honour them.

To use any of these rights, contact faisal@mukhtarnetworking.com. We will reply within the time your law requires, and within one month at the latest.

Children

Our services are meant for adults and businesses, not for children under 18, and we do not knowingly collect children’s information.

Changes

We will post any updates to this policy here with a new date.